
Data-Fueled Transformation: A Leading Haircare Brand's Journey to Retail Dominance with fusepoint
1.3 Million YoY Profit Growth +30% Average Order Value
A top voluntary insurance brand was losing efficiency, with margins shrinking and LTV:CAC teetering on the edge. Despite spending heavily on demand capture, performance lagged. fusepoint stepped in with a rigorous, test-and-learn approach to challenge assumptions and reveal what was really driving growth. Through structured incrementality testing, we identified overlooked, high-performing channels delivering stronger efficiency and profit. By reallocating media toward those opportunities, the brand saw a 167% lift in incremental revenue, a 33% boost in AOV, and nearly $400K in incremental profit without increasing spend. The result? A marketing engine rebuilt for scalable, sustainable growth.
Many brands rely on click-based attribution, which often overestimates the effectiveness of demand capture channels. fusepoint implemented a multi-layered incrementality testing framework, proving that channels previously dismissed as underperforming were, in fact, driving greater long-term value. By redefining performance measurement, we unlocked a data-driven path to profitability, freeing the brand from misleading attribution models that had constrained growth.
Rather than chasing volume in oversaturated channels, fusepoint reallocated media spend to channels that generated more incremental conversions at a lower cost. This strategic pivot led to a 33% boost in AOV and nearly tripled incremental revenue. The result? A marketing program that not only maximized immediate returns but also enhanced lifetime value and long-term profitability, proving that smarter investment, not just bigger budgets, fuels sustainable growth.